Support

Support

For admins and others interested

For IT personnel or HelpDesks

If you need help using EMREX,

What could go wrong?

The EMREX project is responsible for ensuring that the EMREX network is fully functioning, from the EMC to the EMP. The home university needs to ensure that the student’s credentials are in order and that he can access the EMC.

– Are the students’ credentials okay (in FEIDE, SWAYF, HAKA)

– Is the link from the university to the EMC working?

Contact the EMREX support– Are the achievement records registered by the host university, i.e. are there records to be fetched? Ask the student to check with the host university if needed. – Try again later or contact the EMREX support– Ask the local EMREX contact person to check if they have arrived – Finland: Is the mailbox and/or Virta SFTP working properly? – Contact the EMREX support

Contact