Are the student’s credentials okay (in FEIDE, SWAYF, HAKA)? Is the link from the university to the EMC working?

Are the achievement records registered by the host university? Ask the student to check with the host university if needed. Try again later or contact EMREX support.

Ask the local EMREX contact person to check if they have arrived. Finland: is the mailbox and/or Virta SFTP working properly? Otherwise contact EMREX support.